As your initial point of contact, Brooke is dedicated to providing a superior client experience from the moment she picks up the phone, responds to an email or greets you in-person.
Since joining Waller & Wax in July 2019, Brooke focuses on providing Concierge Services and helping the team provide a world-class client experience. She is responsible for scheduling meetings with clients; maintaining communications between each client and the Waller & Wax team to ensure client needs are being met in a timely, efficient and cordial manner; keeping client records up to date; and cross-referencing notes and accounts to verify accuracy of client data. With exceptional interpersonal skills, Brooke is always eager to tackle any challenge and leave a lasting impression on our clients.
Prior to joining Waller & Wax, Brooke served as a Private Events Manager for the Tampa Museum of Art and as a Regional Manager at TeBella Tea Company.
Additionally, Brooke is founder and owner of Cultévar Tea Company, an online tea retailer and wholesaler devoted to providing the highest quality loose-leaf teas from around the world. After falling in love with tea while attending the University of Tampa, Brooke was able to take the knowledge she gained while working in the loose-leaf tea industry since 2011 as well as connections to cultivators from around the globe to launch a successful business offering the finest teas possible. Brooke remains dedicated to providing individualized and exceptional client service in everything that she does.
As a New Hampshire native, Brooke enjoys nature and loves camping, fishing, reading outside and walking her recently adopted boxer.